Shipping & Returns Policy
This shipping and returns policy covers the processed & shipped, delivery timeframe and returns of your (“Customer”, “you”, “your”) order(s) for Maholi Inc.’s (“MI”, “we”, “us”, “our”) Canadian customers.
This policy is effective as of 14 July 2022.
Shipping Policy
Canada Wide Free Shipping over $250
MI is pleased to offer complimentary domestic Canada standard or ground shipping on orders over $250 CAD. Unfortunately, at this moment, we do not ship to an international address on our Canadian online store. Please visit our US online store for international customers.
All orders are shipping from our East York, Ontario facility. We recommend you to signup UPS My Choice® for:
- Track your shipment
- Real-time delivery alerts
- Leave driver instructions
- Online or mobile, UPS will help you put your plans ahead of the package.
Processed & Shipped
Most orders are processed & shipped within 2 – 5 business days. For orders placed before 9 am ET, your orders will be processed & shipped within two business days. If orders are placed after 9 am ET, your orders will instead be processed and shipped within three business days. Orders placed on weekends and select holidays begin processed & shipped within the next two business days. For gift wrap orders, please allow your order the processing and shipping time within five business.
Delivery Time Frame
MI ships on a best-effort basis, and while not guaranteed, we estimate an average of 10 – 14 business days from the shipped date to receive appointment outreach from our logistics partner. Please note that these delivery times are based on normal circumstances. For example, holidays and unforeseen courier or postal situations may impact these times. Furthermore, please allow additional delivery times due to the COVID-19 pandemic (out of our control).
We use UPS
We are proud to ship all orders via UPS. However, we reserve the right to switch to any of our logistics partners at any time. Please note that PO Boxes, Military Addresses (APO/FPO) and rural areas are delivered only by Canada Post Expedited™.
Force Majeure
Due to weather conditions and unforeseen circumstances, UPS Ground and/or Express services will not be available. During checkout, please select the best available service(s).
Customer Delivery Address
Please provide us with your most accurate primary delivery address and phone number(s). We will only use this information to generate shipping label(s). We are not held responsible for the incorrect delivery address provided by you.
Lost Packages/Did Not Receive
MI does not hold responsible or liable on lost/stolen/did not receive packages when the tracking status shows "Delivered". Please contact UPS for investigation as this falls out of our control.
Returns Policy
If you are unsatisfied with your purchase for any reason, you may return your items within 14 calendar days. Each order is eligible for a single free return per order within the timeframe. Customers are allowed one exchange per order. Please contact us (Live Chat, Instagram, Email or Phone) within 14 calendar days to issue you a prepaid return label and meet the following return conditions:
- Our products are unwashed
- Our products are unused
- Original tags and inserts still attached
Please place the returned item(s) in the original box and affix the return label to the package and drop it to our logistic partner indicated on the label within seven days of receiving it.
We will inspect your return(s) after receiving it. If we find you did not violate the returns conditions above, we will process your refund to the original form of payment. Please note that it can take a few business days for the funds to appear in your account. Please contact your card issuing bank for more information on receiving returned funds.
If payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.
Gift cards and international purchases are not eligible for returns. If you were the recipient of a product as a gift, returns shall be honoured if requested within 30 days of the original purchase and refunds shall be issued in the form of store credit only.
Any shipping fees on the original order are final and will not be refunded.
Please note all collaborations are final sale and are not eligible for return.
COVID-19
Due to the COVID-19 pandemic, we continuously monitor and protect our staff against the spread of illness. Therefore, all returns will remain unopened for at least three business days after we receive your return(s). On the fourth business day, we will inspect your return(s) and issue you the refund to the original form of payment if we don’t find any issues.